Privacy Policy

Privacy and security of users’ personal information is Acuitas360’s top priority. This Privacy Policy explains principles and practices related to our collection, usage, storage, security, sharing, transfer, access, control, and deletion of personal information within Acuitas360. Your usage of Acuitas360 products and services assumes full agreement with terms outlined in this document.

Organizations allowed to use the platform through formal agreements with Acuitas360 are hereafter referred to as “clients”. Only users authorized by clients must use the platform. These users may be employees of the clients, employees of client's partners or any other user the client authorizes to access the platform

We collect information about you when you directly provide it to us through our products or services, when your company administrators provide it to us on your behalf or when it is automatically generated through your usage of our systems –

Your basic profile details provided by you, or your company representative required to access and use the product or services
Content entered by you while using the product or services
Information you choose to provide automatically through integrations of Acuitas360 platform with legacy applications owned by you, single sign on systems and other IT applications.
Information provided by you or your company representative to contacts within Acuitas360 via email and attachments with the aim of entering, modifying, cleaning, or deleting indicated data within the Acuitas360 platform on your behalf.
We keep track of your interactions with the system with the objective of maintaining secure audit trails as well as providing you better experience and value from our products.
Device and connection information including device type, operating system, browser type, IP address, URLs of referring/exit pages, device identifiers and crash data

Scope and consent for Personally Identifiable Information (PII)

Wherever information can be used to identify you, we collect such information only when it is necessary to deliver our product current features and services, is necessary for their future improvement or is required for legal and contractual reasons
Information you choose to provide automatically through integrations of Acuitas360 platform with legacy applications owned by you, single sign on systems and other IT applications.

Acuitas360 only collects information that is necessary to deliver product features, customized and easy user experience, security, maintain direct communication channels with users and perform R&D necessary to improve future value and security of its products and services. Specifically, we use this information for the following purposes:

Personalization of user experience. For example, when you sign into the Acuitas360 platform using your email, username or via company SSO we identify you and show you information and actions relevant to you
For research and development required to enhance future value and security of the platform. For example, we may analyse patterns of actions among multiple users and build features that can facilitate performing such actions. We may also build statistical models of data entry and platform usage to proactively identify and address data quality anomalies and potential security threats
To provide analytics required by your company management for managing and improving the business processes our products help automate. For example, we may provide aggregated reports and dashboards to the HR department, leadership

Scope and consent for Personally Identifiable Information (PII)

Acuitas360 uses industry standard technology and best-practices designed to help keep your personal information safe. Key security measures include (but are not restricted to) robust encryption of all information transferred in and out of the platform, anonymization and encryption of sensitive information stored within the platform, strict access control of data and actions based on permissions assigned to a user by his/her administrator, extensive logging and monitoring of activity within the platform, proactive testing and hardening of all our systems, security-aware processes, employee screening and training etc. We also ensure on reasonable commercial efforts basis that any agent or third party that we employ complies with the same security standards as us for the protection of your data.

While we implement safeguards designed to protect your information, it must be understood that no security system is impenetrable due to the inherent nature of the Internet.

Storage: We use state-of-the-art cloud infrastructure providers to deliver our products and services as well as store data. We retain user and customer data within our systems only until there is a valid business or legal reason to do so. The actual duration of storage depends upon the kind of information as mentioned below. Beyond this period, we either permanently delete or anonymize your information. This happens separately for each medium of storage (e.g., databases, logs, backups etc.) depending upon the appropriate schedule for the medium.

Your basic profile details are retained while you are a user of the system and for a reasonable period beyond that in case you want to re-activate your account. We may also retain some of this information if it may be required to comply with our legal obligations, to resolve disputes and to enforce our agreements. Where we retain information for product improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our products, not to specifically analyse personal characteristics about yo
Content entered by you, collected via system integrations, or provided to Acuitas360 via emails that is not registration or profile detail of users is deemed property of the client company. At the termination of agreement, such information may be provided back to the client, deleted, or retained for an agreed period depending upon client’s instruction. If no specific instruction is provided this information is retained for a reasonable period to allow re-instatement and, thereafter, anonymized or deleted
Automatically generated information is anonymized and retained forever for R&D and future improvement of products

Sharing of personal information with third parties

Acuitas360 does not sell your information to advertisers or other third parties.

Sharing of data for legal or regulatory reasons

Acuitas360 cooperates with mandated government and law enforcement agencies whenever necessary. We will disclose any information about you to government or law enforcement officials if we believe it is necessary or appropriate to respond to claims and legal process, to protect our property and rights, to protect the safety of other persons or to prevent or stop any illegal, unethical, or legally actionable activity.

Business transfers

Accessing and controlling your information

You have certain choices available to you when it comes to your personal information. Below is a summary of those choices, how to exercise them and any limitations –

You have the right to request a copy of your information, to object to our use of your information by providing a valid reason, to request the deletion or restriction of your information, or to request your information in a structured, electronic format. You can do so by sending a request to Acuitas360 suppo
You or your administrator may deactivate your account at any time by contacting Acuitas360 support. Your administrator may additionally disable your access to our products and contained data so that even though your account still exists you will be denied access to organizational data
Automatically generated information is anonymized and retained forever for R&D and future improvement of products
Your request and choices may be limited in certain cases. For example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted

Your responsibilities

You are required to use the Acuitas360 platform in a manner that is lawful and compliant with policies of Acuitas360, relevant client and your employer. The platform provides extensive data collection and analysis functionality. A user can decide what information he/she want to store in the system. Users are required to take necessary consent and security measures when they use such tools before storing personal information about others or before storing any other sensitive data.

Acuitas360 is not responsible for legal, contractual or policy violations resulting from the intentional or unintentional misuse of Acuitas360 functionality by the users of the platform.

Actions of administrators

Acuitas360 builds products and services which is used to automate business processes and manage organizational data. Therefore, client administrators manage the way Acuitas360 products are configured and used by authorized users. To facilitate their job, Acuitas360 products and services provide extensive functionality and services to such administrators including creation of user accounts, deactivation, or deletion of accounts, accessing information about users authorized by clients, viewing audit trails, allowing or disallowing usage of Acuitas360 products, changing information entered by other users, changing product configuration etc.

Actions of administrators are governed by internal policies of our clients and Acuitas360 is not responsible for these actions. To better understand what these policies are please contact your system administrators or HR.

Changes to this policy and additional terms

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will display a prominent notice on product home page or send you an email notification. We encourage you to review our privacy policy whenever you use the platform to stay informed about our information practices and the ways you can help protect your privacy
Actions of administrators are governed by internal policies of our clients and Acuitas360 is not responsible for these actions. To better understand what these policies are please contact your system administrators or HR.